Support Ticket System using PHP and MySQL
Online Support Tickets PHP software offers a range of advantages to system administrators by serving as a web-based ticket management system, effectively handling inquiries and support processes while categorizing them by priority. Additionally, this software contributes to minimizing the training required for support staff, allowing them to develop expertise in a shorter timeframe, thereby expediting ticket resolutions. Online Support Ticket PHP script is developed using PHP and MySQL database. Online Support Ticketing Management PHP script has two modules, admin and user, the system provides administrators with a Dashboard overview encompassing various metrics such as total sub-administrators, received tickets, new, in-process, on-hold, and resolved tickets, as well as categories and knowledge-base entries. Admins can manage sub-administrators, categories, tickets, and knowledge-base content, along with accessing reports detailing ticket activity within specified periods. On the user side, individuals can raise, update, and review tickets, access their ticket history, and utilize the knowledge base for assistance. Users also have the flexibility to update their profiles and account passwords as needed.
Support Ticket Management script has the following key features:
- Front End Website
- Admin login
- Manage Categories
- Manage Tickets
- Knowledge Base
- Search Tickets
- Settings
- Reports
